At FireVDS, we strive to ensure your complete satisfaction with our services. We understand that circumstances may arise where you require a refund, and we are committed to providing a transparent and fair refund policy.

30-Day Money-Back Guarantee:

We offer a 30-day money-back guarantee on our hosting services. If for any reason you are not satisfied with our services within the first 30 days of your initial purchase, you may request a full refund of your hosting fees. Please note that domain registration fees, setup fees, and any additional services purchased are non-refundable.

Refund Eligibility:

To be eligible for a refund, your request must be submitted within the first 30 days of your initial purchase. Refund requests made after this period will not be honored. Additionally, refunds are only available for hosting services and do not apply to domain registration fees, setup fees, or any other additional services.

How to Request a Refund:

To request a refund, please contact our customer support team through email, "Contact us" page or ticket system in your dashboard. Be sure to include your account details and the reason for your refund request. Our team will review your request and process the refund in accordance with our refund policy.

Refund Processing:

Refunds will be processed within 7 days of approval. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment method and financial institution.

Exceptions:

Certain circumstances may prevent us from issuing a refund, including but not limited to: Violation of our Terms of Service, Abuse or misuse of our services, Account suspension or termination due to non-compliance.

Policy Revisions:

We reserve the right to revise our refund policy at any time without prior notice. Any changes to our refund policy will be posted on this page, and it is your responsibility to review this policy periodically.